Retention and gamification, run for you

Grow revenue from customers you've already paid to acquire.

We design and run retention and gamification programs for brands, and measure them against the revenue they bring in.

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Came backNot yetHoldout came back anyway
Illustration. The holdout is the part of your customer list that gets nothing, so the extra repeat revenue shows up clearly.

Two services

One team that captures customers and brings them back.

Buysfirst order Goesquiet Win-backmatched to reason no cancellation date in retail buys again, counted vs holdout
For retail brands

Customer Retention

Bring lapsing and lost customers back to buy again. A 90-day pilot, measured against a control group that gets nothing.

Explore the retention pilot
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Six industries

Gamification Programs

Contests, games and reward campaigns, designed and run by our team, to capture customers, drive sign-ups and bring buyers back. No software for you to learn.

Explore gamification programs

The problem we start with

You paid to win these customers. Most of them buy once.

01

Most customers buy once

Acquisition spend is paid back by the few who return.

02

You can't see who is slipping away

Retail has no cancellation date. Customers just stop coming.

03

Store customers are invisible

Many in-store sales carry no phone number or ID.

04

Retention spend is unproven

Discounts and SMS blasts go to everyone, and nobody knows what they added.

How we work

Capture, measure, act, prove.

The same four steps run under both services.

Step 1Capture

Game-style sign-ups online and at the billing counter turn anonymous buyers into known customers.

Step 2Measure

We find who is likely to lapse and why.

Step 3Act

Targeted offers, games, rewards and messages, matched to each customer's reason.

Step 4Prove

A holdout group shows what the program actually added.

Why Engagepool

We do the work, and we show what it added.

  • We run it for you. Strategy, game design, launch, rewards and reporting. Your team approves; we deliver.
  • We measure against a holdout. We report incremental revenue, not plays or clicks.
  • We solve the in-store ID gap. Our game-based sign-ups have been in use since 2024.
Billing counter Spin for a reward Known customer was anonymous Mobile captured Purchase linked
In stores, a quick game at billing captures the mobile number that retention work needs.

Industries we serve

Programs built for your industry.

Brands / D2CeCommerceEventsNews and MediaConsumer TechEducation / Ed-Tech

Tell us about your customers.

We'll tell you within one call whether a pilot can be measured for your brand.

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